At Victory Gold, customer satisfaction is our priority. We strive to ensure you are delighted with your purchase. If you are not entirely satisfied, here’s an overview of our refund and return process:
1. Eligibility for Returns
- Products must be unused, in their original packaging, and in the same condition as received.
- Returns must be initiated within 7 days of receiving the product.
- Only products purchased directly from our website are eligible for returns. Items bought through third-party sellers or distributors are not covered by this policy.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (unless due to manufacturing defects).
- Items purchased on clearance or promotional offers.
- Customized or personalized products.
3. How to Initiate a Return
To start a return, follow these steps:
1. Email us at support@victorygold.in with your order number, product details, and reason for the return.
2. Wait for our customer support team to review your request and provide return instructions.
3. Ship the product to the provided address. Ensure proper packaging to avoid damage during transit.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at support@victorygold.in with proof of damage.
6. Cancellation Policy
- Orders can be canceled before they are shipped. Please contact us promptly to initiate cancellation.
- Once the product has been shipped, cancellations are no longer possible, and the return policy applies.
7. Contact Us
For any questions or concerns about this policy, feel free to reach out:
Email: support@victorygold.in
Phone: +91 9886921010