Thank you for shopping with Victory Gold! We aim to provide you with the best delivery experience. Below, we outline our shipping and delivery process, ensuring transparency and efficiency.
1. Order Processing
- Orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
- You will receive an order confirmation email with details of your purchase.
- Once shipped, you will receive tracking information via email or SMS to monitor your package’s delivery.
2. Shipping Methods and Delivery Time
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-4 business days (charges apply).
Note: Delivery times may vary based on location, courier delays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your order weight, location, and chosen shipping method.
- We may offer free shipping on orders exceeding a certain value (details available during promotions or checkout).
4. Delivery Areas
We currently ship across India and select international locations. For international orders, shipping fees and delivery times vary depending on the destination.
5. Order Tracking
- Once dispatched, you will receive a tracking link via email or SMS.
- Use the tracking number to monitor your shipment status on the courier partner’s website.
6. Delayed or Missed Deliveries
- If your order is delayed beyond the expected delivery date, please contact us at [support@victorygold.in] or call [9886921010].
- Ensure you provide accurate shipping details during checkout. We are not responsible for delays caused by incorrect addresses or unavailability at the delivery location.
7. International Shipping
- International orders may incur custom duties or taxes imposed by the destination country. These charges are the customer’s responsibility.
- Delivery timelines for international shipping will be communicated at the time of order placement.
8. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 24 hours of delivery with images of the package and items.
- For lost shipments, please notify us, and we will coordinate with the courier service to resolve the issue.
9. Contact Us
If you have questions regarding shipping and delivery, please contact:
- Email: support@victorygold.in
- Phone: 9886921010
- Hours: Monday to Saturday, 9 AM – 6 PM